FAQs

When can I expect to receive my order?

Our delivery timelines are aligned on the designer's schedule. Please check the product timeline on our website for estimated shipping dates. If you have a specific event in mind, don't hesitate to reach out; our team is here to assist you with precise delivery information.

Are your products genuine?

Absolutely! We pride ourselves on authenticity. All our products are sourced directly from the designers themselves.

Do you offer cash on delivery (COD)?

Yes, we provide COD for orders up to PKR 10,000 for online purchases. For orders exceeding PKR 10,000, we offer flexible payment options, allowing you to choose between partial or full payment, to best fit your needs.

What is your Refund & Exchange policy?

Orders can be cancelled within 24 hours of purchase.
We offer refund/exchange only incase the article delivered is damaged or is in wrong size. We do not offer refund/exchange for other reasons.

How soon we can get our products from Ready to ship?

Orders are processed within 1-2 business days after the confirmation. We appreciate your patience while we prepare your order.

Do you offer International Shipping?

Yes, we ship globally! Enjoy shopping from anywhere in the world.

Do you offer customization of outfits?

Customizations are available based on the designer's guidelines. If you'd like to explore custom options, get in touch with us to see what's possible for your chosen piece.

What are your payment methods?

We accept all major credit and debit cards, bank transfers, and offer Cash on Delivery (COD) for purchases up to 10,000 PKR made online.

Do you offer stitching on unstitched articles?

Yes, we provide stitching services for our entire unstitched collection. Just let us know your preferences, and we'll ensure it's tailored to perfection.